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Sustainability is at the core of who we are, starting with our materials, down to our packaging and shipping methods and materials.
We are partnered with Boox.Eco, a company on a mission to eliminate single-use waste by making it easier for us and our customers to participate in an earth-friendly Circular Economy.
We are partnered with Sendle, America’s first 100% carbon neutral shipping service and leading the way on sustainability in logistics.
We ship US Wide and Canada (additional rates apply).
One Heart Corks products can be returned or exchanged up to 30 days after purchase. After 30 days a store credit will be issued to the customer. The customer will receive a refund or store credit after the product is returned to One Heart Corks.
Returned or exchanged products must be unused and in original condition.
Shipping cost will not be refunded when an item is returned or exchanged. The customer is responsible for return shipping cost as well as new shipping costs on an exchanged item.
Please contact us using our form if you would like to return or exchange an item.
Return policy does not apply to custom orders.
All custom orders are final.
If you discover your item is damaged or has a defect, please contact us within 15 days of receiving your order.
We will be happy to repair or replace your item.
We recommend using sunshine cloth to buff brass to a bright sheen if needed. To clean cork products, just use a cloth dipped in either warm water alone or slightly soapy warm water, and lightly clean the material in a circular motion until all visible dirt is removed.
We also package every piece we sell in an organic cotton pouch bag with care instructions provided to ensure the longevity of your jewelry.
If anything should go wrong with your jewelry, please don’t hesitate to contact us so we can make it right.
Need help selecting a product or question about your order? Send us a message!
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